Returns & Exchanges

Return Policy Overview

• Up to $150 in qualifying products may be returned per order.
• Return requests must be made within 30 days of the order date.
• Approved returns receive Lash Stuff store credit (not a cash refund).
• Qualifying U.S. returns include one prepaid USPS return label per order.
• A return authorization is required before shipping products back.
• Only products sold and shipped directly by Lash Stuff qualify.
• Clearance and closeout products are final sale and cannot be returned.
• Subscription orders are not eligible for return after they have shipped.

Free Returns Within the United States

Lash Stuff provides one prepaid USPS return label for each approved domestic return. Do not return products without first receiving authorization from Lash Stuff Customer Support — unauthorized returns may be delayed, refused, or returned to sender. International returns do not qualify for free return shipping; customers are responsible for all return shipping expenses, customs charges, duties, and related fees.

Return Eligibility

To qualify for a return:

• The return must be requested within 30 days of the order date.
• Total retail value of returned products may not exceed $150 per order.
• Products must have been purchased directly from Lash Stuff.
• Kits and bundles must include all original components, accessories, tools, and products.

If a kit or bundle is returned with missing components, the full retail value of each missing item will be deducted from the store credit issued.

Store Credit

Once an approved return has been received and processed, store credit will be added to your Lash Stuff account. Credit is based on the amount actually paid, subject to the $150 maximum per order. The following are deducted when calculating final store credit:

• Discounts, promo codes, or sale reductions applied to the original purchase
• Store credit used toward the original purchase
• Retail value of missing products or kit components
• Value of any products that do not qualify for return

Original shipping, expedited shipping, international shipping, customs charges, duties, and other delivery fees are not included in the store credit unless required by law. Store credit is not redeemable for cash.

Items That Cannot Be Returned

• Clearance, closeout, and final-sale products
• Subscription orders that have already shipped
• Products not sold and shipped directly by Lash Stuff
• Products returned outside the 30-day window
• Unauthorized returns
• Kits or bundles missing required components when the missing value exceeds credit otherwise eligible

How to Make a Return

1. Request Return Authorization. Email support@lashstuff.com with your full name, Lash Stuff order number, products to return, and reason for the return.
2. Receive Your Return Instructions. If your return qualifies, we'll email a return authorization and a link to print a prepaid USPS return label (one label per order).
3. Package the Products. Place approved products securely in a shipping box (original Lash Stuff box or a sturdy, plain, unmarked box). Do not attach a shipping label directly to retail product packaging, kit packaging, or product containers. Include all original tools, accessories, and kit components.
4. Attach the Return Label. Seal the box and attach the prepaid USPS label. Cover or remove any previous shipping labels or barcodes.
5. Ship the Return. Drop the package off at an authorized USPS location. Keep your USPS receipt and tracking information until the return is processed.

Subscription Orders

Subscription orders are recurring shipments scheduled by the customer. Lash Stuff sends multiple notifications before a pending subscription order is processed and shipped. Customers are responsible for reviewing upcoming subscription orders and making any necessary changes or cancellations before shipment. Once shipped, subscription orders cannot be canceled or returned.

Damaged, Defective, Missing, or Incorrect Products

Products that arrive damaged, defective, missing, or incorrect may be handled separately. Contact support@lashstuff.com as soon as possible after delivery with your name, order number, a description of the problem, and clear photographs of the product, packaging, shipping box, and shipping label. Keep affected products and packaging until Customer Support has reviewed the issue.

Questions About a Return?

Contact Lash Stuff Customer Support at support@lashstuff.com. Lash Stuff reserves the right to update or modify this return policy at any time.