Shipping Information

Free Shipping on U.S. Orders Over $99

Orders totaling more than $99 qualify for free standard shipping within the United States. When the Free Shipping option is selected, Lash Stuff will choose the carrier and shipping method based on size, weight, destination, cost, and most efficient available delivery option. Free shipping applies to qualifying merchandise totals after discounts and before taxes or other applicable charges.

Same-Day Shipping & Order Processing

Lash Stuff ships orders daily during regular business days. Orders placed before 12:00 p.m. Mountain Time, Monday through Friday, generally ship the same business day. Orders placed after 12:00 p.m. MT generally ship the following business day.

Same-day shipping does not apply on weekends, USPS-observed holidays, or days when Lash Stuff is closed. Orders may occasionally require additional processing time for payment verification, incomplete information, or unusually large volumes.

Estimated Delivery Times

Orders shipped via Free Shipping or Ground generally arrive within 4–7 business days for most U.S. addresses. Delivery time depends on destination, carrier, weather, seasonal volume, and other factors outside Lash Stuff's control. The estimated delivery period begins after the carrier accepts the package, not when the order is placed. All processing and delivery times are estimates and are not guaranteed.

Shipping Carriers

Most orders ship via the United States Postal Service. Larger or heavier orders may ship via UPS or another carrier at Lash Stuff's discretion. Customers cannot select a specific carrier when choosing free shipping unless a carrier-specific option is purchased at checkout.

Tracking Your Order

Once a shipping label is created, a tracking notification is sent to the email address provided at checkout. Tracking may take 24–48 hours to show movement after label creation. Please verify your email address before submitting your order and check spam/junk folders if a tracking email isn't received.

Shipping Address Requirements

Customers are responsible for providing a complete, accurate shipping address. Please verify:

• Recipient's full name
• Complete street address
• Apartment, suite, building, or unit number
• City, state, and ZIP Code
• Business name, when applicable
• Accurate email address and phone number

Lash Stuff is not responsible for packages delayed, returned, misdelivered, or lost because of incomplete or incorrect address information.

Address Changes & Order Modifications

Contact Lash Stuff immediately if you notice an error in your shipping address. Because orders placed before noon may be processed and shipped the same day, address changes are not guaranteed. Once an order has been processed, packed, or shipped, Lash Stuff may be unable to change the delivery address.

Missing Packages

Customers must report a missing package within seven calendar days after tracking shows the package as delivered. Before contacting us, please check all entrances, mailrooms, parcel lockers, and with household members or neighbors, and contact the shipping carrier for additional delivery information. Lash Stuff does not automatically refund or replace packages the carrier confirms as delivered.

Damaged Packages

Inspect your order promptly after delivery. Report damaged packages or products as soon as possible with your order number, a description of the damage, and photographs of the shipping box, shipping label, packaging materials, and damaged products. Keep original packaging and damaged products until Lash Stuff confirms they may be discarded.

Returned, Refused, & Hotel Deliveries

Packages returned to Lash Stuff for incorrect address, refusal, failed delivery attempts, or unclaimed shipments will be refunded minus original shipping and any return-to-sender fees. Shipping charges are nonrefundable. Orders shipped to hotels or mail-forwarding services are sent at the customer's risk; Lash Stuff will not refund, replace, or reship those orders.

Orders of $500 or More

A signature is required on delivery for all orders totaling $500 or more. Lash Stuff may also require a signature on other orders based on value, product type, delivery location, prior delivery history, suspected fraud, or other security concerns.

International Shipping

International shipping availability, rates, duties, taxes, and delivery options vary by destination. Available methods and charges are displayed at checkout when international delivery is available. Customers are responsible for any duties, taxes, import restrictions, or customs requirements in their country.

Questions

Questions about an order or shipment? Email support@lashstuff.com with your order number and contact information.

Ships From

Lash Stuff
2367 Rulon White Blvd.
Ogden, Utah 84404